Last Updated: 16-01-2025

At Ethanol.AE our policy is that customer’s privacy is respected and personal information is protected. Below, we detail how we on this website and providing services collect, use, and protect your information: This policy applies to all persons visiting the website on this domain and by using the site, you accept this policy.

1. Information We Collect
We may collect the following types of information:

1.1 Personal Information

Personal details such as name, email address and phone number and company details when you communicate with us or make an inquiry.
During the ordering process, the billing and shipping address.

1.2 Non-Personal Information

Browser type, device information, and IP address for understanding the performance of the sites for enhancing site experience.
Web cookies and similar technologies to improve your online experience.

2. How We Use Your Information
We use the collected information for the following purposes:

For ordering, to address your questions and for order fulfilment.
In order to enhance the quality of our website, products and services in accordance with the trend in the market and the feedback received.
If you have provided your consent, you will receive this kind of personalized communications for promotional purposes or as a mailing list update.
For legal reasons and to avoid cases where fake information is provided by the users.

3. Sharing of Information
As part of our privacy policy we don’t share, trade, or sell your personal information to other organization. However, we may share your data with:

Service Providers: Third party professionals who where can be directly involved includes: Logistics providers.
Legal Authorities: To meet legal requirements as well as for defense of our rights or those of others.

4. We use cookies and tracking technologies.
Cookies are places on Your terminal equipment any time You visit our web site. Cookies help us:

Recognize repeat visitors.
Traffic analysis to the website, the activity of users on the website.
Cookies can be enabled or disabled through the browser settings of any specific computer. Please remember that cookie backlash may impact on the usability of specific Internet sites.

5. Data Security
To prevent any unauthorized access, criticism, adjustment or publishing of your information, we adhere to the practiced security techniques in different industries. Nevertheless, as with the transmission of information to and from web sites, security over the Internet is a relative term and we cannot guarantee absolute protection.

6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:

This right enables the data subject to receive from us a copy of the personal data we hold about him/her.
Write to ask for a change, amendment or removal of factual errors.
Do not subscribe to the company’s newsletter or other promotional messages from the business.
For exercise of the aforementioned rights, the following contacts should be used;

7. Third-Party Links
Our website might contain the links to the other websites. Please note that, we do not take any responsibility of the privacy policies of these third party sites and their contents. Before submitting any personal information it is advised to go through their privacy policies.

8. Updates to This Policy
This Privacy Policy may be modified from time to time in relation to amendments on the Company’s practices or for compliance with a legal requirement. The new policy change will be posted to this page with a new effective date.

9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: enquiry@ethanol.ae
Phone: +971 5555 10620

Use of the web-site means an unconditional consent to the declared conditions of the Privacy Policy.